Winns becomes first law firm to partner with global insurance software provider

Newcastle-based accident management specialists Winns has become the first law firm to partner with international insurance software provider Transactor Global Solutions Limited (TGSL), to enhance user experience for both brokers and customers.

The new partnership sees the B2B arm of the Newcastle-based law firm, Winns, become integrated into the Transactor software platform. This facility promotes continuity under the white labelled accident management service provided by Winns to brokers and their customers, by reducing the time taken to set claims up and improving the customer journey.

The collaboration will provide brokers with unrivalled claims management services while significantly improving customer experience. Clients that activate the service will receive access to a 24/7 claims handling service supported by a team of dedicated solicitors.

The integration will allow Winns’ first response team to search customer information in real time by linking to the brokers system via their software house system, managed and supplied by Transactor.

Chris Birkett, sales director at Winns, said, “We strongly believe that working together with TGSL will enhance the customer experience and offer brokers market leading claims management services with the added benefit of better communication for the customer. The integration of our systems will ensure that the customer journey is simplified and our award winning customer service is delivered to the customer utilising the best technology and customer service team in the market place.”

Jon Coppin, head of third party delivery at TGSL, said, “We are delighted to have completed this integration which we believe is an excellent addition to our software offering. Quality customer service is crucial to the success of any insurance operation and claims handling is arguably the most important aspect of this service, so it is important to get it right.”

The integration is now live following successful completion of the development project and available to be activated across the Transactor user base.

Further Development with the software provider is currently an ongoing project and the firm continues to build foundations to become the preferred claims management company for Transactor’s broker panel.

Winns is a one-stop-shop for road traffic accident victims, delivering the most comprehensive range of legal, credit hire, credit repair and credit medical services in the region.

The company works with the very best brokers, repairers and bodyshops across England and Wales, as well as working with dealerships, taxi companies and vehicle fleets, providing market leading accident management to them and their customers.